You're welcome to contact or schedule a Zoom appointment with Avery Weems to get librarian assistance with your Zotero issues. You can get one-on-one help to learn or talk through your Zotero experience.
To get support from Zotero's developers, look to see if others have asked the same question or comment on the Zotero forums. This is a good way to get technical support or support with your Zotero account.